Courtney Greene McDonald is Head of the Discovery & Research Services department at the Indiana University Bloomington Libraries. Her professional interests are focused on the intersection of emerging technologies and library public services, and on implementing user-centered design methods and philosophies in libraries. She has presented and written on a variety of topics, most recently on user experience and discovery. Her second book, Putting the User First: 30 Strategies for Transforming Library Services (ACRL), was published in 2014. Courtney chairs the editorial board for the peer-reviewed, open-access journal Weave UX: Journal of Library User Experience.
Previous to coming to the IU Bloomington Libraries, Courtney held positions as Assistant Coordinator of Instruction & Online Learning at DePaul University and as Assistant Reference Librarian and Assistant Professor at the University of Illinois at Chicago. She earned her Master of Library Science degree, as well as a BA in English and Journalism, from Indiana University-Bloomington, and holds a Master of Science in Human-Computer Interaction from DePaul University in Chicago. Find her on Twitter: @xocg. Courtney maintains a WorldCat list of books on user experience and her office bookshelf is pictured here (download image for full view)
